Refund Policy

At Looks Optic, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which you may return products and request a refund.

1. General Policy

Customers may request a refund or return products within 30 days of the purchase date. To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

2. Eligible Items & Conditions

Items eligible for return include reading glasses and sunglasses that are free from damage and in their original packaging with proof of purchase. Returns will not be accepted for products that have been worn or altered.

3. Non-Refundable Items

Certain items are non-refundable, including customized or personalized products and final-sale items. Digital downloads are also not eligible for return.

4. How to Request a Refund

To request a refund, please contact our customer support team with your order number and reason for the return. We will provide you with instructions on how to proceed with the return process.

5. Processing Time

Refunds will be processed within 5-10 business days of receiving the returned item. You will receive a notification once the refund has been issued to your original payment method.

6. Exchanges & Replacements

If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement at no additional cost or provide a refund if a replacement is not feasible.

7. Contact & Disputes

If you have any unresolved issues regarding refunds, please reach out to our customer support team. We are committed to resolving disputes fairly and ensuring your satisfaction.

Contact Us

Email: support@looksoptic.com

Address: 22 Grant Ave, Austin, TX 78725